Mm2h Privacy Policy — User Personal Data Protection
This Privacy Policy explains how mm2h collects, uses, stores and protects your personal information as a user of our platform in Malaysia. Please read this document carefully.
Effective date: 1 January 2026
Information We Collect
When you register and use the mm2h platform, we collect certain categories of information to ensure the service runs smoothly and securely. The information collected is limited to only what is necessary.
Account Information
During registration, we collect your full name, an active Malaysian phone number, email address, and encrypted password. This information is used to verify your identity and manage your account on the platform.
Device & Browser Information
We automatically record technical information including device type, operating system, browser type, IP address, and login session data. This information helps us detect unauthorised activity and improve platform performance.
Payment Information
To process deposits and withdrawals in MYR (RM), we store the bank account number or digital wallet details you register with us. We do not store credit card numbers directly — all transactions are processed through secure payment gateways such as FPX and TNG e-Wallet. All financial details are encrypted using the latest SSL standards.
Usage Data
We record your betting activity history, games played, session duration, and platform preferences. This data is used to enhance your user experience, verify promotion eligibility, and monitor account security.
How We Use Your Information
Mm2h uses collected information solely for legitimate purposes directly related to the operation of the platform. We do not sell, rent or share your personal information with third parties for marketing purposes.
Your information is used to:
- To create, verify, and manage your user account.
- To securely process MYR deposit and withdrawal transactions.
- To send important account notifications, active promotions, and platform updates.
- To prevent fraud, account abuse, and other unlawful activities.
- To comply with legal requirements or directives from relevant authorities.
- Improves platform features and user experience based on aggregated usage data.
You may unsubscribe from all marketing communications at any time through your account settings or by contacting our support team.
Cookies & Tracking Technologies
The mm2h platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
We use three categories of cookies:
- Essential Cookies: Required for core platform functions such as login, session management, and account security. These cookies cannot be disabled.
- Performance Cookies: Helps us understand how users interact with the platform so we can improve its design and performance.
- Preference Cookies: Saves your language preference, theme, and display settings for future sessions.
You can manage cookie usage through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
Data Storage, Security & Sharing
How We Store Your Data
All mm2h user data is stored on protected, encrypted servers. We use AES-256 encryption for data at rest and SSL/TLS for data in transit. Access to user databases is restricted to authorised personnel only and is continuously monitored.
Your information will be retained for as long as your account remains active. Upon account closure at your request, we will delete or anonymise your personal information within a reasonable period, unless retention is required to meet legal obligations.
Sharing with Third Parties
Mm2h does not sell users' personal information to any third party. Information is only shared in the following limited circumstances:
- With payment service providers (FPX, TNG e-Wallet) to process legitimate MYR transactions.
- With third-party game providers integrated into the platform, only to the extent necessary for game operation.
- With regulatory authorities or law enforcement agencies where required under applicable Malaysian law.
All third parties who receive mm2h user data are bound by confidentiality agreements and are not permitted to use that data for any purpose other than those specified.
User Rights & How to Contact Us
Your Rights as a User
As an mm2h platform user, you have the following rights regarding your personal information:
- Right of Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: You can update or correct any inaccurate information through your account settings page.
- Right to Erasure: You may request the deletion of your account and associated personal information, subject to any applicable legal retention requirements.
- Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
Changes to This Privacy Policy
Mm2h reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated via in-platform notifications or email. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
Contact Us
For any enquiries, requests, or complaints regarding this Privacy Policy, please contact the mm2h team by email at [email protected]. You can also find answers to common privacy questions through our FAQ page us. We will endeavour to respond to all privacy enquiries within seven business days.
Further Questions About Your Privacy?
The mm2h team is here to help. Check out our FAQ or register an account to start enjoying Malaysia's premier entertainment platform with confidence.